Practice Manager Job – Glenwood, MD

Join Our Team: Practice Manager

About the Opportunity
Animal Medical Hospital at Glenwood is looking for an experienced and dedicated Practice Manager to lead our team and ensure the smooth, efficient operation of our hospital while building a fulfilling career. In this key leadership role, you will oversee staff management, financial planning, marketing initiatives, and overall practice efficiency, all while upholding our commitment to exceptional patient care and client service. We seek a dynamic leader who can foster a positive workplace culture, streamline operations, and support the continued growth of our practice. If you’re passionate about veterinary management and ready to make a meaningful impact, we’d love to hear from you!

About Animal Medical Hospital at Glenwood
Animal Medical Hospital at Glenwood is dedicated to providing exceptional, compassionate veterinary care in a warm and professional environment. Since 1996, we have served a diverse range of animals, from small pets to large farm animals, utilizing advanced veterinary technology in our state-of-the-art facility. Our skilled team is committed to delivering personalized care, building trusting relationships with clients, and ensuring every patient receives the highest standard of treatment. From preventative care to emergency services, we partner with pet owners to support their animals’ health and well-being throughout every stage of life.

Why Join Us?

• Comprehensive Benefits Package: We offer competitive pay along with excellent benefits, including health, dental, and vision insurance, paid time off, and more!
• Positive Team Culture: Be part of a supportive and collaborative team that values communication, professional growth, and a fun, engaging work environment with team-building activities and a shared passion for exceptional pet care. Discover more about our approach here - click here or visit https://youtu.be/-OIXctgT4eA!
• Community Impact: We are dedicated to giving back by supporting local non-profits and delivering exceptional care to pets in our diverse and thriving community.

Key Responsibilities
Essential Duties and Responsibilities (other duties may be assigned):

Human Resources:

• Plan and schedule optimal staffing for maximum productivity and service excellence.
• Recruit, interview, and hire practice team members.
• Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
• Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
• Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
• Maintain confidential employee files and oversee team member training and development.

Financial Management:

• Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
• Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
• Manage accounts payable and receivables to ensure accurate and timely handling.

Marketing:

• Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
• Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
• Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.

Practice Organization:

• Oversee all client service activities and implement strategies to enhance the client/patient experience.
• Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
• Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
• Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
• Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.

Law and Ethics:

• Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
• Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.

Required Skills & Qualifications

Education and Experience

• High School Diploma, GED, or suitable equivalent.
• 2 years of experience in veterinary practice management.

Licenses or Certifications

• Certified Veterinary Practice Manager (CVPM) preferred

Skills/Knowledge/Abilities Required

• Proven leadership and team-building skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time-management, and multitasking skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.