Practice Manager Job – Ladson, SC

Join Our Team: Practice Manager

About Ladson Veterinary Hospital
Ladson Veterinary Hospital has been a trusted provider of high-quality veterinary care in Ladson, SC, since 2019. As the sister clinic to Goose Creek Veterinary Clinic—an established practice with over 30 years of service—we are proud to carry on a tradition of compassionate pet care. Located just outside Summerville, our hospital is surrounded by beautiful scenery, offering a welcoming environment for both pets and their owners.

Our dedicated team of veterinarians and support staff is committed to delivering personalized care through a wide range of services, including wellness exams, vaccinations, dental care, surgery, and emergency care. With a focus on patient comfort, we utilize state-of-the-art technology and follow a "fear-free" approach to create a stress-free experience. From advanced diagnostics like ultrasounds and radiographs to laser therapy and microchipping, we provide comprehensive care while fostering strong relationships with pet owners through education and support.

The Opportunity
At Ladson Veterinary Hospital, we are seeking a skilled and motivated Practice Manager to lead our team and ensure the smooth and efficient operation of our hospital. This vital role oversees staff management, financial planning, marketing, and overall practice organization, all while upholding our commitment to exceptional patient care and client service. We are looking for a strong leader who can foster a positive work environment, enhance efficiency, and support the continued growth of our practice. If you are passionate about veterinary management and want to make a meaningful impact, we’d love to meet you!

Why Join Us?

• Comprehensive Benefits Package: We offer competitive pay along with excellent benefits, including health, dental, and vision insurance, paid time off, and more!
• Positive Team Culture: Be part of a supportive and collaborative team that values communication, professional growth, and a fun, engaging work environment with team-building activities and a shared passion for exceptional pet care.
• Community Impact: We are dedicated to giving back by supporting local non-profits and delivering exceptional care to pets in our diverse and thriving community.

Key Responsibilities
Essential Duties and Responsibilities (other duties may be assigned):

Human Resources:

• Plan and schedule optimal staffing for maximum productivity and service excellence.
• Recruit, interview, and hire practice team members.
• Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
• Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
• Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
• Maintain confidential employee files and oversee team member training and development.

Financial Management:

• Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
• Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
• Manage accounts payable and receivables to ensure accurate and timely handling.

Marketing:

• Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
• Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
• Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.

Practice Organization:

• Oversee all client service activities and implement strategies to enhance the client/patient experience.
• Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
• Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
• Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
• Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.

Law and Ethics:

• Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
• Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.
• Required Skills & Qualifications Education and Experience
• High School Diploma, GED, or suitable equivalent.
• 2 years of experience in veterinary practice management.

Required Skills & Qualifications

Licenses or Certifications

• Certified Veterinary Practice Manager (CVPM) preferred

Skills/Knowledge/Abilities Required

• Proven leadership and team-building skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time-management, and multitasking skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems