Lead Veterinary Front Office Receptionist JobWake Forest, NC
Why You'll Love This Job
Why You’ll Love this Lead Veterinary Front Office Receptionist Job!
Are you passionate about animals, organized, and ready to lead a team? At Wake Forest Animal Hospital, an EverVet Partner, we’re looking for a Veterinary Receptionist Team Lead to provide day-to-day oversight and support for our front desk team. In this role, you’ll manage scheduling, direct workflow, enforce hospital policies, and help train and support your team—all while ensuring a warm, professional experience for our clients and their pets.
Our ideal candidate is friendly, efficient, and confident in handling both people and processes. If you're ready to step into a leadership role at a practice that values compassion, teamwork, and high-quality care, we encourage you to apply today.
Pay Range: $16-$20 / hourBenefits:
- Paid Time Off
- Medical, Dental, Vision with a Health Savings Account*
- Employee Assistant Program available 24 hours a day, 7 days a week*
- Supplemental Life Insurance & AD&D Insurance*
- 401K Plan with Generous Employer Match
- Maternity Leave *
- Bereavement Leave
- Life, Short Term, & Disability Insurance*
- Discount Programs
- Discounted Veterinary Care
- On-Demand Pay Options
- Referral Bonus
- The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*
- Access to Zoetis Clinical & Professional Program and Events
- Access to a multitude of VMG resources
*Indicates eligibility for Full-Time positions only
Responsibilities
- Provide daily management and guidance to the reception staff
- Ensure all reception staff are staying productive even during slow times
- Maintain reception area clean and organized
- Oversee new employees and ongoing receptionist training programs
- Participate in weekly department head meetings
- Assist with writing and participating in receptionist performance reviews
- Maintenance of front office equipment
- In charge of office supplies orders
- Accounts receivable
- New client report
- Welcome letters and/or emails
- Appointment schedule management
- Oversees payment plan accounts and past due accounts (N/A)
- Travel sheet and invoice audit
- Daily credit card batch reconciliation
- Scan checks once per week
- Support administrator with keeping track and auditing doctors’ compassionate care funds
- Support Hospital Director by enforcing hospital policies, protocols, and assessing efficiency
- Support front staff with daily routine receptionist duties such as answering the phone, scheduling appointments, checking voicemails, scanning documents, and providing great customer service
- Additional responsibilities assigned by the Hospital Director
Skills & Qualifications
- High School Diploma, GED, or suitable equivalent
- At least one year experience preferred
- Strong customer service skills
- Ability to communicate effectively
- Ability to lift up to 50 pounds
- Basic math and writing skills
- Basic understanding of the work we do/love animals
- Be able to use and understand basic medical terms
- Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior
- Knowledge of computer software (Infinity and Office programs)