Practice Manager Job – Silver Spring, MD

Join Our Team: Practice Manager  

About Fairland Animal Hospital
Since 1989, Fairland Animal Hospital has been dedicated to providing high-quality, affordable veterinary care to pets in Silver Spring, MD, and the surrounding areas, including Washington, D.C., Columbia, and Laurel. Our experienced veterinarians and compassionate team offer a full range of services, from preventive care and routine check-ups to advanced surgery and emergency treatment, all in a welcoming and state-of-the-art facility. We pride ourselves on building lasting relationships with pets and their families, ensuring every patient receives personalized, compassionate care. Adding to our hospital’s unique charm, our resident cats—Ginger, Mouse, and Albert—bring joy to our team and clients, making Fairland Animal Hospital a warm and supportive place for both pets and people.

The Opportunity
At Fairland Animal Hospital, we are seeking a skilled and motivated Practice Manager to lead our team and ensure the smooth and efficient operation of our hospital. This vital role oversees staff management, financial planning, marketing, and overall practice organization, all while upholding our commitment to exceptional patient care and client service. We are looking for a strong leader who can foster a positive work environment, enhance efficiency, and support the continued growth of our practice. If you are passionate about veterinary management and want to make a meaningful impact, we’d love to meet you!

Why Join Us?

• Comprehensive Benefits Package: We offer competitive pay along with excellent benefits, including health, dental, vision insurance, paid time off, and more!
• Positive Team Culture: Be part of a supportive and collaborative team that values communication, professional growth, and a fun, engaging work environment with team-building activities and a shared passion for exceptional pet care.
• Community Focus: We take pride in being an active part of our vibrant local community, building lasting relationships and making a positive impact through compassionate care and local support.

Key Responsibilities  
Essential Duties and Responsibilities (other duties may be assigned):

Human Resources:

• Plan and schedule optimal staffing for maximum productivity and service excellence.
• Recruit, interview, and hire practice team members.
• Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
• Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
• Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
• Maintain confidential employee files and oversee team member training and development.

Financial Management:

• Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
• Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
• Manage accounts payable and receivables to ensure accurate and timely handling.

Marketing:

• Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
• Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
• Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.

Practice Organization:

• Oversee all client service activities and implement strategies to enhance the client/patient experience.
• Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
• Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
• Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
• Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.

Law and Ethics:

• Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
• Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.

Required Skills & Qualifications

Education and Experience

• High School Diploma, GED, or suitable equivalent.
• 2 years of experience in veterinary practice management.

Licenses or Certifications

• Certified Veterinary Practice Manager (CVPM) preferred

Skills/Knowledge/Abilities Required

• Proven leadership and team-building skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time-management, and multitasking skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.